University Operations
Definition of Service Levels
This document serves as an understanding of services provided by University Operations (UO). This document includes services performed by the following units: Building Systems Maintenance, Custodial Services, Landscape Services, Inventory, Moving and Asset Management, Refuse and Diversion Services, Environmental Health and Safety, Husker Energy and Power, Office of Sustainability, Print and Mail Services. The level of service described in this document is uniform for all state funded spaces across campus.
UO will provide a comfortable, functional, safe, and reliable environment through Basic Services, and Recharge Services. Basic Services cover the scope of work necessary to properly maintain campus buildings and grounds. Provided at no additional cost they include, but are not limited to, standard custodial coverage, mechanical system maintenance, building envelope maintenance and grounds maintenance. Basic Service is limited within the parameters of the operating budget per fiscal year. Recharge Services cover work requested by the customer that is outside of Basic Services. These items include, but are not limited to, special or above basic service custodial requests, updating and/or enhancing office spaces and special events service. A customer can request an estimate for any scope of work outside of Basic Services for budget planning. Recharge reporting will be made available upon request.
For each unit this document includes a Service Matrix, Service Schedule, Service Access and Hours, Service Expectations, Performance Metrics, and Zone Maps.